What should I do if the AI Mentor is not responding?

If you're experiencing issues with the AI Mentor not responding, there are several steps you can take to troubleshoot and resolve the problem:

1. Check Your Internet Connection

• Ensure you have a stable internet connection.
• Try refreshing the page or restarting your browser.

2. Clear Browser Cache and Cookies

• Clearing your browser's cache and cookies can often resolve loading issues.
• After clearing, log out and log back into Learntime.

3. Try a Different Browser or Device

• If the problem persists, try accessing Learntime from a different browser or device.
• This can help determine if the issue is specific to your current setup.

4. Check Learntime's System Status

• Visit Learntime's official website or social media channels to check for any reported system-wide issues or maintenance.

5. Restart the Conversation

• Try starting a new conversation with the AI Mentor.
• Sometimes, ending the current session and beginning a new one can resolve response issues.

6. Review Your Input

• Ensure your questions or prompts are clear and within the AI Mentor's scope of knowledge.
• Very long or complex queries might take longer to process.

7. Verify Your Subscription Status

• Confirm that your Learntime subscription is active and up to date.
• AI Mentor access might be limited or unavailable for expired subscriptions.

8. Disable Browser Extensions

• Some browser extensions can interfere with web applications.
• Try disabling extensions, especially ad-blockers or script blockers, temporarily.

9. Wait and Retry

• If the AI Mentor is experiencing high traffic, it might take longer to respond.
• Wait for a few minutes and try again.

11. Check Your Customization Settings

• Review your AI Mentor customization settings to ensure they're not causing conflicts.
• Try resetting to default settings if you've made recent changes.

10. Report the Issue

If none of the above steps resolve the issue:

1. Take screenshots or notes detailing the problem.
2. Note the time and date when the issue occurred.
3. Contact Learntime support through the app.
4. Provide as much detail as possible about the issue and the steps you've already taken.

Prevention Tips

• Regularly update your browser and the Learntime app.
• Maintain a stable internet connection during your learning sessions.
• Keep your account and subscription information up to date.

Remember, while AI technology is powerful, occasional hiccups can occur. If you experience persistent issues with the AI Mentor, Learntime's support team is there to help you resolve them and ensure you have a smooth learning experience.